Action Identification
Action Identification
How to configure Action Identification extraction for Front App conversations?
- Select the inbox(es) that the Conversation Skills will be applied to
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In the Conversation Skills Configuration menu, tick the box ‘Action Items: Extracts action items (of types Request, Commitment, Question) from the message body’
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Choose where you want to see the outputs for Action Items
- Insert as comment
- Show in plugin
- Click on the Save Conversation Skills Configurations button to enable configuration.
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